Policies & Procedures:

·         Adhere to all Zahrawi Policies & Procedures as applicable.

Account Management:

·         Submit invoices for customer accounts through government portals on timely manner

·         Contact customers via phone or email to follow up on issues related to invoices online submissions

·         Initiate contact with customers to discuss issues related to invoices, Delivery Notes and Goods Received Notes (GRN).

·         Research and resolve billing discrepancies or disputes internally and externally.

·         Reconcile the customer’s statement of account with Zahrawi’s statement of accounts based on the payment received.

·         Report updates regarding the account status on regular basis.

Document Control:

·         Follow-up with the supply chain department (warehouse) to get the receipts/ acknowledgements promptly, without any delays.