ACCOUNTABILITIES

Policies & Procedures:

• Adhere to all Zahrawi Policies & Procedures as applicable.

Preventive Maintenance:

• Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.
• Ensure that all preventive maintenance is done for all machines.

Machine Installation:

• Installation of all the products trained on.
• Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
• Ensure that the machines are installed properly to avoid any issues with the customer.

Machine Breakdowns:

• Regular and timely corrective actions for breakdown calls
• Arrange deliveries of spare parts received in stimulating time.

Sales:

• Sell and promote the service contract for the different product handled.
• Develop a good customer relationship.
• Achieve the target revenue for the whole year.

Application:

• Support the Lab Technicians with any application related work that is needed.

Trainings:

• Attend the training when scheduled / required.

Administrative:

• Timely filling of the weekly report
• To support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations
• To update the database of instruments with the service coordinator
• Coordinate with Sales team regarding the technical information and pre installation site visit.
• Any appropriate sales lead / info to be shared with Sales team.

Reports:

• Weekly Reporting to Line Manager.

REQUIREMENTS

• Education: Bachelor’s degree in Electrical/ Electronics Engineering/ Mechanical Engineering/ Biomedical Engineering. 
• Experience:  5+ years experience with diagnostic lab equipment (including Hematology & Histopathology)

• Job Specific Skills: Effective Communication skills & Good English - Time management skills - Problem Solving Skills - Good analytical skills- Excellent computer skills in Ms. Office – Ability to work under pressure - Customer Centric personality.

• Additional Details: Candidate will be based in Khobar and should be willing to travel as per business needs.