ACCOUNTABILITIES

Policies & Procedures:

• Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge:

• Conduct market research to identify new potential customers.
• Analyze market trends to identify new products in the market and understanding their advantages and disadvantages.
• Identify product improvements and new products to evaluate their position in the industry.
• Plan and assist with new product releases and events.
• Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Business Development:

• Establish contact with new customers to inform them of our products and brands, understanding their need and customizing the offer.
• Provide potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Follow up with the new customers after the demo session to negotiate contracts and packages.
• Ensure all details of the contract are compliant with our rules & regulations.

Marketing:

• Coordinate with the Marketing Department for any new materials that need to be done.

Sales:

• Maintain relationships with existing customers by providing them with support, information, and guidance.
• Recommend new products to existing customers as per their need and providing them with support, information, and guidance to ensure a great relationship with them.
• Provide existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Assist the customers in answering all product-related questions in a professional and timely manner.
• Recommend new service improvements to further build on the relationship.
• Advise helpful new product recommendations and suggestions to customers to increase revenue.
• Negotiate contracts and packages with existing customers.
• Maintain quality service by establishing and enforcing Zahrawi standards.
• Contribute to the team effort by achieving the annual target set by the management and assisting the team when needed.

Data Track:

• Prepare reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

Orders:

• Place orders to the concerned purchase coordinator.

Invoicing:

• Coordinate with the Finance Department to ensure proper invoicing of the products and following up with them with regards to the collection/payment.

Delivery:

• Follow up with the Procurement & Logistics team with regards to sending them the products and ensuring that it reaches them on time.
• Coordinate with the warehouse for the timely deliveries.

Application:

• Trouble shooting of the instruments.
  
•  Introduction and Demo of new Products to the End Users
• Technical Data – Matching and Filling the Project Specification sheets and Requirements.
• Preparing and suggesting the consumables lists by studying the need of each customers to promote reagents and consumables sales.
• Attend customer calls regarding supply and inform sales team.
• Coordinating conferences and materials.
• Conducting workshops and giving Application trainings.
• Completing validation process of every product in HBU.

Sales Support:

• Support the Sales Team for Handling Projects in Terms of Specifications and Technical comparison discussion with the End Users.
•  Coordinate with Service engineers for the Installation, PMs, and rectifications.
•   Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.
•   Assist sales teams during technical discussions.
•   Prepare training certificates for customer training attendees.
• When a new technical information is received from the principal company, transfer of this information internally to all concerned persons especially when there is a new version of software or incompatibility between instruments or any other relevant information.

Service Team Coordination:

• Coordinate with Service engineers for the Installation, PMs, and rectifications and plan trainings accordingly.

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Communication with principal companies:

• Communicate with principals on technical information.
•   Communicate with principals on any queries of the customer which cannot be resolved from our end.
•   Keep update with latest training schedules and training materials.
•   Attend all relevant webinars conducted by the principals.

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REQUIREMENTS

• Education: Bachelor’s degree in medical laboratory or related science.
• Experience:   Fresh Graduates /3+ years of experience as applicable. Preferred experience as lab technician in Hematology & Biochemistry. - Preferred experience in Lab sales.
• Job Specific Skills:   Good communication skills & English Language – Good presentation skills & negotiation skills- Good MS Office Skills.
• Additional Details: valid KSA driving license and should be willing to travel as per business needs.