ACCOUNTABILITIES

Policies & Procedures:

• Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge:

• Conduct market research to identify new potential customers.
• Analyze market trends to identify new products in the market and understanding their advantages and disadvantages.
• Plan and assist with new product releases and events.
• Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Business Development:

• Conduct scientific discussion with the end users to find out their new requirements, new opportunities.
• Discuss with end users to update and educate them on the new products and possibilities.
• Learn about the weaknesses of our competitors and strength of our product and accordingly update our team.
• Conduct regular visits to all our customers to ensure quality service and inform the team about sales leads.

Application:

• Provide technical assistance, troubleshooting, and training to existing & potential users of HBU products.
• Introduce and provide Demo of new products to the end users.
• Technical Data – match and fill the Project Specification sheets and Requirements.
• Prepare and suggest the consumables lists by studying the need of each customer to promote reagents and consumables sales.
• Attend customer calls regarding supply and inform sales team.
• Coordinate conferences and materials.
• Conduct workshops and give application trainings.
• Complete validation process of every product in HBU.
• Assist the customers with the equipment that is being used.
• Run validation tests with the customers to ensure that they fully understand how to use the equipment.
• Solve any issues that they might be facing while using the equipment.

Sales Support:

• Support the sales team for handling projects in terms of Specifications and Technical comparison discussion with the end users.
• Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.
• Assist sales teams during technical discussions.
• Prepare training certificates for customer training attendees.

Service Team Coordination:

• Coordinate with Service engineers for the Installation, PMs, and rectifications and plan trainings accordingly.

Communication with principal companies:

• Communicate with principals on technical information.
• Communicate with principals on any queries of the customer which cannot be resolved from our end.
• Keep updated with latest training schedules and training materials.
• Attend all relevant webinars conducted by the principals.
• When a new technical information is received from the principal company; transfer this information internally to all concerned persons especially when there is a new version of software or incompatibility between instruments or any other relevant information.

REQUIREMENTS

• Education: Bachelor’s Degree - science majors preferred in Medical Laboratory
• Experience: 3-5 years of experience (preferred experience as a lab technician in Hematology and/ or Histopathology. Ability to demonstrate equipment capabilities & preform troubleshooting.
• Job Specific Skills:  Excellent Interpersonal Skills & Good English – Strong presentation skills.
• Additional Details: Candidate should be based in Jeddah. Has valid KSA driving license. Should be willing to travel as per business needs – covering KSA regions & remote areas.