ACCOUNTABILITIES

Policies & Procedures:

• Adhere to all Zahrawi Policies & Procedures as applicable.

Customer Relationship Management:

• Interact with customers, provide information about contracts and services of the machines.
• Take service inquiry calls from customers and dispatch to the suitable service engineer to address the issue.
• Answer the questions of customers regarding the services schedule.
• Handle the Customer surveys with the customers and conduct the analyses of the feedback.

 Administrative Responsibilities:

• Perform all administrative supports such as filling records, maintaining a weekly report from Service Engineers, reporting directly to Line Manager for every circumstance occurred.
• Prepare all required documents for SFDA/ Ministry of Health regarding new installation to ensure and provide appropriate customer service satisfaction.
• Keep the instruments, customers and service contracts database of all existing customers and updating them regularly.
• Prepare the necessary documents for the ISO and the suppliers Audit.

Service Operations Coordination:

• Monitor smooth transactions of service operation performed by the Service Engineers.
• Monitor the stock of spare parts, consumables and reagents to guaranty keeping the instruments running all the time in good conditions.
• Coordinate with the Sales & Accounts Departments to monitor transactions for spare parts orders, invoicing of service contract and payments.
• Create the system action (SO, CQ, PO).
• Accept the Installation Request Form from the sales team, create the asset and then coordinate with the Service Manager to distribute the task between the service team.
• Collect the final acceptance documents from the service team and share it with the Finance and Collection team.
• Monitor progress of job orders and service contracts.

REQUIREMENTS

• Education: Bachelor’s degree
• Experience:  Fresh Graduates / 1-2 years of experience as applicable

• Job Specific Skills: Effective Communication skills & Good English - Time management skills - Problem Solving Skills - Good computer skills in Ms. Office (Excel - ERP/Oracle system) – Ability to work under pressure - An active learner who is interested to learn new things. 
• Additional Details: Candidate should be Saudi National and based in Riyadh, KSA.