ACCOUNTABILITIES

Business Development:

• Establish contact with new customers to inform them of our products, understanding their need and how we can help them.
• Provide potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Follow up with the new customers after the demo session to negotiate contracts and packages.
• Ensure all details of the contract are compliant with our rules & regulations.

Project Implementation:

• Define site-specific equipment installation requirements, collaborate with the internal teams to create a time-frame to deliver the project to the customer and outline installation implementation plans.
• Ensure that all new laws and regulations are implemented in the project.
• Oversee the procurement of supplies and materials needed for the projects, including equipment and labor costs.

Project Management:

• Identify and resolve any and all customer issues that may arise during the implementation of the project.
• Identify out-of-scope opportunities and inform the appropriate Sales team member to ensure that the customer’s needs are met and that there are no delays in implementation.
• Meet established project metrics, including pre-install planning, risks/potential issues, and risk mitigation strategies, project delivery, and closeout.
• Assist in measuring the customer’s happiness during and after installations.
• Monitor progress on projects, communicating with clients to ensure that they are satisfied with the work that is being done, and resolving any issues that arise.
• Direct and guide activities to meet deliverables of the projects.

Post Project Implementation:

• Read / review design drawings for creation of project-specific databases and operational considerations based on equipment utility implications.
• Ensure that the project is fully complete and ready for handover to the customer.

Linet:

• Responsible for managing the Linet lines in the UAE.
• Maintaining relationships with existing customers by providing them with support, information, and guidance.
• Providing existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Assisting the customers in answering all product-related questions in a professional and timely manner.
• Recommending new service improvements to further build on the relationship.
• Negotiating contracts and packages with existing customers.
• Maintaining quality service by establishing and enforcing Zahrawi standards.
• Contributing to the team effort by achieving the annual target set by the management and assisting the team when needed.

Market Knowledge:

• Conduct market research to identify new potential customers.
• Analyze market trends to identify new products in the market and understanding their advantages and disadvantages.
• Identify product improvements and new products to evaluate their position in the industry.
• Plan and assist with new product releases and events.
• Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Customer Satisfaction:

• Manage customer concerns in a proactive manner and providing customer-focused solutions that meet or exceed customer expectations.
• Maintaining close contact with clients to ensure that they are satisfied with the services being provided to them.
• Oversee medical equipment inventory activities and recommend existing equipment for future transfer.
• Communicate with project stakeholders to answer questions, interpret data and explain requirements, regulations and procedures as applicable

REQUIREMENTS

• Education: Bachelor’s degree
• Additional details: 
  • Candidate should be willing to move to Company Visa
  • Candidate should be based in the UAE
• Experience: 6 - 7 years of experience
• Job Specific Skills: selling bulk equipments, project management, medical furniture, medical beds